Política de reembolso

Return & Refund Policy

We have a 15-day return policy. You have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at velmori42@gmail.com. Returns need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we'll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

If your item arrives damaged, defective, or if you received the wrong product, please contact us within 48-72 hours of delivery at velmori42@gmail.com with photos of the product and packaging. This timeframe is separate from our general 15-day return policy — reporting it promptly allows us to resolve it quickly with a replacement or full refund, without requiring the item to meet the "unused" or "original packaging" conditions that apply to change-of-mind returns.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at velmori42@gmail.com.